IT Service Management Training ISO/IEC 20000

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity.

Disruption to IT services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. The IT Infrastructure Library (ITIL) provides a benchmark for IT service management through standard checklists and procedures. We can provide essential ITIL training and certification accredited by the Information Systems Examination Board (ISEB).

Our courses can be tailored to your needs and delivered onsite or through a public program.

ISO/IEC 20000 Introductory Courses

ISO/IEC 20000 Auditing Courses

ISO/IEC 20000 Online Training Courses

The New ISO/IEC 20000: Updates and Details on the Transition


E-Learning Course

    • A look at the differences between the 2005 and 2011 versions of the standard, the transition period for when customers have to transfer to the new standard and how this will be achieved
    • This session will also look at the other ISO/IEC 20000 series of standards and technical report publications that are available that will help implement ISO/IEC 20000 within an organization
View details for The New ISO/IEC 20000: Updates and Details on the Transition

In-company Training