Certification to ISO/IEC 20000 IT Service Management

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL procedures in place to deliver a consistent, efficient and reliable IT services – either internally or as an external provider. 


How to get certified to ISO/IEC 20000

We make the certification process simple. After we have received your application we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis
    This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money. 
  2. Formal assessment
    This happens in two stages. First we review your organization’s preparedness for assessment by checking if the necessary ISO/IEC 20000 procedures and controls have been developed. We will share the details of our findings with you so that if we find gaps, you can close them. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification.   

  3. Certification and beyond
    When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves. 



Why choose BSI?

One Company, One Solution. By packaging assessment, training and a management system toolset, BSI delivers a business improvement solution that combines it all in a comprehensive service offering and allows us to provide an integrated approach to meet the needs of an organization and embed excellence across the business. BSI presents a one-stop value proposition from the decision to improve systems through to registration and continual improvement. From start to finish, BSI helps turn complexity into simplicity.