The TL 9000 Quality Management System (QMS) was created by QuEST (Quality Excellence for Suppliers of Telecommunications) Forum to meet the quality requirements of the worldwide telecommunications industry. TL 9000 certification helps assure buyers of consistent quality across all products and services. Auditing helps the organisations to improve on the performance of their quality management system as well as to comply to a requirement of the standard.
This course provides delegates with an understanding of the audit requirements, audit methodology, how to conduct a process-based audit and explanation of the TL 9000 audit approach.
How will I benefit?
- Determine audit scope with respect to product category (hardware, software, services)
- Able to apply life cycle model concept in auditing
- Able to relate TL 9000 requirements to different audit situations
- Apply process approach in audits
- Determine classification of audit finding – nonconformities.
Who should attend?
This training is specially designed for company Quality Management Representatives (QMR)s, auditors and all personnel involved in a TL 9000 audit process. This includes:
- those tasked to carry out internal audits
- those organising or managing the internal audit programme and/or management system
- those tasked to train or guide other internal auditors.
It is recommended that participants have knowledge of ISO 9001 and/or TL 9000 prior to attendance of this course.
What will I learn?
- Understanding on the process-approach to auditing
- Learn audit skills and techniques
- Learn how to plan & conduct internal audits against the requirements of TL 9000.
- Learn audit report writing.
What is included?
- Training course notes
- Lunch and refreshments
- Certificate
On completion, you will be awarded an internatoinally recognized BSI Training Academy certificate
