Self-Assessment checklist
Assess how ready you are for implementing an ISO/IEC 20000 Management System (also applicable for ITIL process and ITIL framework).
ISO/IEC 2000 Service Management
ISO/IEC 20000 IT Service Management
See all resources that you may need for your ISO/IEC 20000 IT Service Management and ITIL (ITIL process and ITIL framework)
