BSI Assurance Ltd takes complaints against itself and its clients seriously.
Complaints about BSI should be submitted in writing, to the Regional Managing Director of the BSI office in your country. We will ensure we understand your concerns fully and deal with the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint has been fully investigated.
Complaints about a registered or verified assertion client should also be submitted in writing. Having confirmed that the subject client is registered or verified by BSI, we will ensure that they are taking appropriate action and confirm how the issue has been dealt with during a subsequent audit or verification of the client. For this reason, these complaints may take longer to fully resolve.