ISO/IEC 20000:2011 I.T Service Management System Implementation Training Course

This practical three-day course provides key guidance to organizations that plan to improve the quality and cost effectiveness of their IT service delivery by implementing an IT service management system based on ISO/IEC 20000-1:2011. 

Using a step-by-step approach to the implementation process, an experienced tutor explains the requirements of ISO/IEC 20000-1:2011, while hands-on exercises and take-home reference material help you develop the knowledge and skill required to implement an international best practice IT service management system within your organization.


Who should attend?

  • Anyone involved in defining, planning, or implementing an ISO/IEC 20000 IT service management system
  • Management representatives
  • Implementation team members

This training course is HRDF approved under the SBL scheme. On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.

What will I learn?

Upon completion of the training, you will be able to:
  • Explain the requirements of ISO/IEC 20000
  • Assess how closely your organization currently meets the requirements of ISO/IEC 20000 • Develop an implementation plan
  • Create the required documentation and processes
  • Monitor the success of the implementation
  • Prepare for registration with a certification body

How will I benefit?

By attending this course, you will:
  • Develop the expertise to implement an IT service management system
  • Have the ability to apply international best practice to your organization
  • Help to save your organization time and money by improving the performance of day to day IT operations
  • Assist your organization to improve customer relationships and gain industry recognition through quality service delivery
  • Be able to support the integration of ISO/IEC 20000 with other management systems, such as ISO 9001 and ISO/IEC 27001

Learning method

Our unique accelerated approach fast-tracks learning, improves knowledge retention and ensures you get the skills to apply your knowledge straight away. This course involves practical activities as well as toolkits, templates and classroom learning to help you develop a deeper understanding of the material and have a greater impact on job performance. 
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    o    Suitable for small groups
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    o    HRDF Claimable

    o    Suitable for large groups
    o    Flexible & convenient
    o    Tailored for your needs
    o    25% - 30% cheaper
    o    HRDF Claimable