ISO/IEC 20000-1:2018 Service Management Training Courses

To provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide guidance and practical experience in planning, executing, reporting and audit follow-up of an internal audit in accordance with ISO 19011:2018, when monitoring the effectiveness and conformity of a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide you with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011:2018 and ISO/IEC 17021-1, as applicable.