Celebrate this Easter with discounts on training. 15% off public training and 10% off in-house training using codes EASTER15 and EASTER10*


Business Improvement Training

Business ImprovementBSI provides in company Business Improvement training courses and support in a range of business improvement methodologies including Statistical Process Control (SPC)Failure Mode and Effects Analysis (FMEA)Customer Focus using Quality Function Deployment (QFD) and Structured Problem Solving.

All of our team are drawn from industry and have hands-on experience in the application of their specialist subjects. Our approach is to work closely with our clients during business improvement initiatives. This can be achieved through classroom training, facilitation of chosen development activities, or a combination of both.

Whether you are wanting to simply create awareness of the need for continuous business improvement or implement a full global corporate Lean Six Sigma initiative we would be pleased to discuss with you how we can help.

Training courses

Our focus is on helping clients embed knowledge and skills so they can add value to their organizations and CVs.

The Art of Effective Customer Complaints Handling Training Course


Contact us for a customised quote

    This one-day training course aims to instill the art of customer complaint handling, and help to build customer loyalty to your business. Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one - and can turn the complaint into a business opportunity.

View details for The Art of Effective Customer Complaints Handling Training Course


*Terms and conditions: Offer valid on orders placed before 31 August 2019. Code SummerSave10 can be redeemed for public courses online at bsigroup.com or over the phone on +44 345 086 9000. In-house courses can only be redeemed by phone. Offer valid on courses taken before 31 October 2019. Offer is for new BSI UK training bookings only. Excludes all Cybersecurity, BRC, and other re-seller courses. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All cancellations are chargeable. All other terms and conditions for training courses apply