Business Improvement Training

Business ImprovementBSI provides in company Business Improvement training courses and support in a range of business improvement methodologies including Statistical Process Control (SPC)Failure Mode and Effects Analysis (FMEA)Customer Focus using Quality Function Deployment (QFD) and Structured Problem Solving.

All of our team are drawn from industry and have hands-on experience in the application of their specialist subjects. Our approach is to work closely with our clients during business improvement initiatives. This can be achieved through classroom training, facilitation of chosen development activities, or a combination of both.

Whether you are wanting to simply create awareness of the need for continuous business improvement or implement a full global corporate Lean Six Sigma initiative we would be pleased to discuss with you how we can help.

Training courses

Our focus is on helping clients embed knowledge and skills so they can add value to their organizations and CVs.

The Art of Effective Customer Complaints Handling Training Course


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    This one-day training course aims to instill the art of customer complaint handling, and help to build customer loyalty to your business. Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one - and can turn the complaint into a business opportunity.

View details for The Art of Effective Customer Complaints Handling Training Course


*Terms and conditions: Applies to all public BSI UK training courses only. All bookings must be made before 31 December 2019 and all courses must be taken by 30 April 2020. The 10% discount is valid online or call our training team on +44 345 086 9000 using code 'Crisis10', The donation to Crisis will be made regardless of whether the discount has been claimed. Payment required or invoice issued at the time of bookings. Discount does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. Offer is for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply. To find out more about the work of Crisis, visit our page