Business Improvement Training

Business ImprovementBSI provides in company Business Improvement training courses and support in a range of business improvement methodologies including Statistical Process Control (SPC)Failure Mode and Effects Analysis (FMEA)Customer Focus using Quality Function Deployment (QFD) and Structured Problem Solving.

All of our team are drawn from industry and have hands-on experience in the application of their specialist subjects. Our approach is to work closely with our clients during business improvement initiatives. This can be achieved through classroom training, facilitation of chosen development activities, or a combination of both.

Whether you are wanting to simply create awareness of the need for continuous business improvement or implement a full global corporate Lean Six Sigma initiative we would be pleased to discuss with you how we can help.


Training courses

Our focus is on helping clients embed knowledge and skills so they can add value to their organizations and CVs.

The Art of Effective Customer Complaints Handling Training Course

 

Contact us for a customised quote

    This one-day training course aims to instill the art of customer complaint handling, and help to build customer loyalty to your business. Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one - and can turn the complaint into a business opportunity.

View details for The Art of Effective Customer Complaints Handling Training Course

Resources