Get started with ISO/IEC 20000-1 Service Management

Step 1 of 3: Get started

Interested in understanding more about ISO/IEC 20000-1 and how you can introduce it to your business? Here’s how we can help you to start working with it today.


What is ISO/IEC 20000-1?

ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS). In changing service delivery environments, it helps you respond to increasing service demands and deliver value for customers, users and your organization.

By achieving ISO/IEC 20000-1 certification you provide assurance to stakeholders, showing that service quality is at the heart of your organization and you’re serious about delivering a consistent and reliable service that continues to add value.


Where do I start with ISO/IEC 20000-1?

You need to:

  • Buy the standard and read it; understand the content, your requirements and how it will improve your business
  • Learn about the requirements of ISO/IEC 20000-1, what your organization will need to do and share ideas and experiences with your peers at our BSI ISO/IEC 20000-1 Requirements training course 
  • Contact us so we can answer your questions and help meet  your organization’s needs


Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.