Alternative is a rapidly growing business IT and communications provider. It has used certification to ISO 9001 Quality Management, ISO/IEC 27001 Information Security Management, ISO 14001 Environmental Management, ISO 22301 Business Continuity Management and ISO/IEC 20000-1 IT Service Management, to increase business efficiency and enhance performance. In particular ISO/IEC 20000-1 has helped Alternative stand out, demonstrating processes are in place to meet client and ITIL requirements.