Certification to ISO/IEC 20000 IT Service Management

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL procedures in place to deliver a consistent, efficient and reliable IT services – either internally or as an external provider. 

We make the certification process simple. After we have received your application we appoint a client manager who will guide you and your business through the following steps.

1. Gap analysis
   This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identify areas that need more work before we carry out a formal assessment, saving you time and money.

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2. Formal assessment
   This happens in two stages. First we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so if we find gaps, you can close them. And if you meet all the requirements we’ll complete the formal checks ready for certification. 

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3. Certification and beyond
   When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves. 

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We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 clients ranging from top global brands to small ambitious businesses in 182 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to finish, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.