Get involved as a Consumer Representative

Do you have views on where products and services let people down? Could you help us make products and services work better for ordinary consumers? Become one of our consumer representatives or coordinators and play a key role in shaping new standards.

Standards help organizations deliver better, easier to use and safer products, services and process. But when standards are being created, someone needs to put the consumers’ point of view – to speak up for the people who will end up using those products, services and processes.

For BSI, those people are our Consumer Representatives and Consumer Coordinators: ordinary consumers who happen to have particular knowledge of a specific type of product, service or process (for example healthcare) – but from the perspective of a consumer. Our Consumer Reps work as part of the Consumer & Public Interest Network (CPIN), where they are guided by Consumer Coordinators (who are also volunteers).


Consumer Reps carry out a number of different tasks: 

  • They sit on committees working on a particular new standard. These committees are mostly made up of industry experts, so the Consumer Rep offers a different and important viewpoint
  • They do background research, for example exploring any weaknesses of a particular service
  • They attend meetings where their knowledge could be important – for example meetings of international standards organizations in another country

CPI Reps don’t get paid, but they do get travel expenses covered. Most of all they get the satisfaction of helping shape tomorrow’s products and services.


We’re always happy to hear from people interested in joining the CPIN, who have relevant experience and knowledge of our priority areas: Children’s interests, inclusivity (including accessibility), privacy-security, services (including healthcare services), sustainability, and wellbeing (product safety and behavioural risk). 

Consumer Coordinators  work closely with Consumer Reps, as well as BSI staff, establishing priorities and then helping steer the Reps’ work to be most effective. They may also act as Consumer Reps and receive travel expenses and a small honorarium  in recognition of their increased responsibilities. Specific vacancies for Coordinators are advertised on this website. 

Whether as Reps or Coordinators, the input from our consumer volunteers is a vital part of our work.