Standards affect all of us, every day of our lives. Whenever we use a product or service, there’s a good chance there’s a standard to cover it, whether we’re using a washing machine, mobile phone, playground or sports stadium, driving a car, paying bills, eating in a restaurant, making a complaint…there are standards for all kinds of things. Put simply, standards make things better: safer, higher quality and easier to use. But as a consumer you don’t just benefit from existing standards. You can also help shape tomorrow’s standards.