Business Improvement Online Training Courses

• Failure Mode and Effects Analysis (FMEA) was originally developed in the 1960's in the aerospace industry as a systematic method of identifying and investigating potential design or process weaknesses

• Statistical Process Control (SPC) provides sound information upon which to make decisions
• It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs
  

• Significant progress can be made towards solving company problems and improving the quality of goods and services by using effective tools
• The Seven Basic Tools are mainly quantitative methods which can be used in conjunction with a structured problem solving process
  

This course aims to help you understand balanced scorecard and performance management concepts so that you can develop team/function objectives and key performance indicators for individuals that align with your organization’s strategy. 

Develop your understanding of documented information systems with this one-day introductory training course. You’ll learn the practical methodologies for the implementation of management and controls regardless of media type. 

This one-day training course aims to instill the art of customer complaint handling, and help to build customer loyalty to your business. Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one - and can turn the complaint into a business opportunity.

To provide guidance on the different types of acceptance sampling plans/quality tools and their benefits.