Do you want to add value to your organization and the services you deliver? Then ISO/IEC 20000-1 is for you. It specifies the requirements for an SMS, including how to plan, design, transition, deliver and improve services so they deliver value for you and your customers.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
How will I benefit?
This course will help you:
- Understand the key concepts and requirements of ISO/IEC 20000-1
- Describe the ISO/IEC 20000 series of standards with related terms and definitions
- Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS
- Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management
- Identify the common areas in ISO/IEC 20000-1 that support you to integrate your SMS with other management systems such as ISO 9001 and ISO/IEC 27001
- Communicate the benefits of implementing an SMS in your organization to improve your service delivery for customers
Who should attend?
Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.
What will I learn?
You’ll be able to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
What's included?
- Detailed course notes
- On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate
Course Resources
COVID-19: Important information on classroom-based training courses
BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. In the event of a classroom-based course being deemed unsafe, your training booking will be automatically transferred to online delivery using our highly-interactive virtual classroom - Connected Learning Live.
If you have any questions regarding your booking, please contact info.nl@bsigroup.com or call +46 (0)707 401147.
Booking a course delivered via Connected Learning Live?
Take advantage of our exclusive offers, only available in July and August 2020*
Book a July or August Connected Learning Live course date and you’re entitled to unlock one of the following benefits:
- Option 1: Get 50% off a second delegate booking fee
Offer applicable to public courses delivered via Connected Learning Live in July and August 2020 only. Second delegate must attend the same course date
- Option 2: Save £500 on a BSI Diploma in Quality Management
Offer applicable to delegates that have booked a public course delivered via Connected Learning Live in July and August 2020 only
Contact our training team today to find out more and book your place. Call +46 (0)707 401147 or email info.nl@bsigroup.com
*Terms and conditions: Applies to all public BSI UK training courses, taking place in July and August 2020 via Connected Learning Live only. Call our training team on +46 (0)707 401147 or email info.nl@bsigroup.com for more information. Second delegate must attend the same course date as the first delegate. Moves, changes and cancellations are not permitted. Payment required or invoice issued at the time of bookings. This offer does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. Offer is for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply.
