Page 54 - BSI Training Brochure 2021
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Service Management
In-house training
ISO/IEC 20000-1:2018 Senior ISO/IEC 20000-1:2018 Senior
Management Briefing Management Transition Briefing
As a business leader, your commitment and As a business leader, your commitment and
support are crucial to the success of your support are crucial to the success of your
organization’s SMS. This senior management organization’s SMS. This senior management
briefing will help you to identify, discuss and briefing highlights the differences in top
understand the leadership requirements of management leadership and commitment
information technology – service management, as requirements between ISO/IEC 20000-1:2011 and
described in ISO/IEC 20000-1:2018. It will give you ISO 20000-1:2018. Through this you’ll gain a better
a better understanding of both your organization’s understanding of both your organization’s
obligations and your personal responsibilities. It obligations and your personal responsibilities. It
will enable you to develop action plans for will enable you to develop action plans for
implementing key leadership activities. implementing key leadership activities.
Duration 2 hours Duration 2 hours
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