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IT Service Management

ISO/IEC 20000:2011

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications technology
(ICT) continuity is fundamental to the success of any business reliant on IT services

ISO/IEC 20000:2011 Requirements ISO/IEC 20000:2011 Internal Auditor
Understand how applying the ISO 20000 standard to your This is an intensive two-day course for the Internal Auditor based on
organization can deliver value to your customers and employees - the requirements of ISO/IEC 20000 Information Technology – Service
helping to improve performance and meet business objectives Management

MONTH DAY LOCATION MONTH DAY LOCATION
Mar 11 Dubai, UAE Mar 14-15 Dubai, UAE
Jun 3 Dubai, UAE Jun 6-7 Dubai, UAE
Sep 16 Dubai, UAE Sep 19-20 Dubai, UAE
Dec 9 Dubai, UAE Dec 12-13 Dubai, UAE

1 day USD 1,205 Excluding Local Taxes 2 days USD 1,970 Excluding Local Taxes

ISO/IEC 20000:2011 Implementation ISO/IEC 20000:2011 Auditor/Lead Auditor
This course can help you find out what it takes to deliver world class IT IRCA Certified (A17452)
service management from planning and implementing to monitoring Take the step up and manage the entire audit process from planning to
performance reporting and gain recognition as a qualified ISO 20000 experts
MONTH DAY LOCATION MONTH DAY LOCATION
Mar 12-13 Dubai, UAE Mar 18-22 Dubai, UAE
Jun 4-5 Dubai, UAE Jun 10-14 Dubai, UAE
Sep 17-18 Dubai, UAE Sep 23-27 Dubai, UAE
Dec 10-11 Dubai, UAE Dec 16-20 Dubai, UAE
2 days USD 1,970 Excluding Local Taxes 5 days USD 3,525 Excluding Local Taxes

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bsigroup.ae/training I +971 4 336 4917 I bsi.me@bsigroup.com 29
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