Page 28 BSI Abu Dhabi

IT Service Management

ISO/IEC 20000:2011

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications technology
(ICT) continuity is fundamental to the success of any business reliant on IT services

ISO/IEC 20000:2011 Requirements ISO/IEC 20000:2011 Internal Auditor
Understand how applying the ISO 20000 standard to your This is an intensive two-day course for the Internal Auditor based on
organization can deliver value to your customers and employees - the requirements of ISO/IEC 20000 Information Technology – Service
helping to improve performance and meet business objectives Management

MONTH DAY LOCATION MONTH DAY LOCATION
Feb 11 Abu Dhabi, UAE Feb 14-15 Abu Dhabi, UAE
May 13 Abu Dhabi, UAE May 16-17 Abu Dhabi, UAE
Aug 5 Abu Dhabi, UAE Aug 8-9 Abu Dhabi, UAE
Nov 4 Abu Dhabi, UAE Nov 7-8 Abu Dhabi, UAE

1 day USD 1,205 Excluding Local Taxes 2 days USD 1,970 Excluding Local Taxes

ISO/IEC 20000:2011 Implementation ISO/IEC 20000:2011 Auditor/Lead Auditor
MONTH DAY LOCATION IRCA Certified (A17452)
Feb 12-13 Abu Dhabi, UAE Take the step up and manage the entire audit process from planning to
reporting and gain recognition as a qualified ISO 20000 experts
May 14-15 Abu Dhabi, UAE
Aug 6-7 Abu Dhabi, UAE MONTH DAY LOCATION
Nov 5-6 Abu Dhabi, UAE Feb 18-22 Abu Dhabi, UAE
May 20-24 Abu Dhabi, UAE
2 days USD 1,970 Excluding Local Taxes
Aug 12-16 Abu Dhabi, UAE
Nov 11-15 Abu Dhabi, UAE
Testimonial 5 days USD 3,525 Excluding Local Taxes,

“ “Thic class was great - very thorough

- instructor was very knowlegeable
with all the current changes to all

the standards and more importantly
patient.”

Kelly Rump
GAC Bunker Fuels Limited
(DMCC)

28 bsigroup.ae/training I +971 2 443 9660 I bsi.me@bsigroup.com
risk
sustainability
performance risk sustainability
performance