This is a one-day introduction course to ISO/IEC 20000:2011 Information Technology – Service Management.
What is included?
- Lunch
- Refreshment
- Certificate of attendance
Who should attend?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2011 Parts 1 & 2 and the certification process.
What will I learn?
- Provide a basic understanding of ISO/IEC 20000:2011
- Examine the certification process
- Review the benefits of achieving ISO/IEC 20000:2011
What are the benefits?
- A move towards conformance to an international standard for IT Service Management
- A step closer to providing services that meet customer requirements
- Use of a management system for tendering of services.
