Managing healthcare, education, social, economic, and criminal justice systems at national and local levels requires sound administrative and business practices to succeed. In a global culture of increasing accountability and more widespread access to information, the public sector in providing services to its citizens, must also be a good example of how to operate.

Efficiency, quality and value for money are therefore vital to the delivery of these services. Management systems help you to continually improve performance and client satisfaction by introducing consistency and conformity in service provision, whilst enabling you to react quickly and effectively to changes in government, social and environmental policy.