TL 9000 was designed specifically for the telecommunications industry. It is based around ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Leadership Forum in response to product and service failures within the industry.  

Globalization of the telecommunications industry is driving the need to apply a common set of quality requirements throughout the supply chain. TL 9000 addresses this need and is synonymous with reduced costs, improved performance and enhanced customer/ supplier relationships.

Representatives from major stakeholders decided that only by defining specific quality needs and setting clear goals and objectives could the telecommunications industry promote a culture for continual improvement.

TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance, of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance. 

TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.

As a BSI client you can access a number of resources designed to help you get the most out of your certification. You’ll get regular updates on the latest developments in standards and management systems as well as our training courses and events. The support you receive from your client manager will continue alongside business reviews to help your organization maintain its competitive edge and to continually improve. 

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 65,000 organizations ranging from top global brands to small ambitious businesses in 150 countries to gain an edge over their competitors. As one of the few organizations that understands standards from start to finish, we don’t only assess how well you’re meeting the standards, but also we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.