ISO/IEC 20000-1 update

To help organizations respond to increasing service demands and a changing service delivery environment, ISO/IEC 20000-1 is being updated.



What are the main changes to ISO/IEC FDIS 20000-1?

  • aligned to the high level structure (HLS) that now applies to all new management system standards
  • broader application beyond the traditional IT services, such a facilities management and business process outsourcing
  • addresses key service management trends
  • increased focus on planning to drive improved performance
  • increased focus on leadership and strategy to ensure an optimized performance is delivered for you and your customers