Batelco, Bahrain’s leading digital communications provider has announced their certification to ISO 9001:2015. They are the first telecoms company in the region to certify to the new ISO 9001:2015 Standard.
The British Standards Institution which shaped the original Quality Management Standard that became ISO 9001 has worked with Batelco since 1996. ISO 9001 was originally written with the customer in mind and that remains the priority for ISO 9001:2015, this is in line with the strategy adopted by Batelco which addressed each layer of the organization towards Superior Customer Centricity.
The ISO 9001:2015 certificate was presented to Batelco Bahrain Chief Executive Eng. Muna Al Hashemi by Mr Theuns Kotze, Regional Managing Director, BSI Middle East and Africa, at a ceremony held at Batelco’s Headquarters in Hamala. A number of Batelco executives and officials who were instrumental in completing the ISO process were in attendance.
Mrs. Al Hashemi said that Batelco was really delighted to be the first telecommunications company in the Middle East and the first company in Bahrain to achieve certification to ISO 9001:2015, “I extend my appreciation to all our staff who worked so diligently to reach this notable achievement which makes us very proud.”
Batelco General Manager HR &Corporate Services Suhaila Alnowakhda added that the recognised Quality Management System helps organisations to run more efficiently and profitably by providing a framework for consistent performance, reliable service and long-term continuous improvement.
"Quality has always been at the heart of Batelco, and this certification is another successful step towards an efficient Quality Management System that improves efficiency and ultimately improves customer satisfaction. Batelco has achieved this by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels,” she added.
Commenting on the occasion Mr Theuns Kotze said that ‘ISO 9001 outlines ways to achieve, as well as benchmark, consistent performance and service, by putting in place processes that allow you to improve the way you operate at all levels and place the needs of its customers as a priority. This certification is evidence of Batleco’s continuous effort and commitment to best practices. I would like to congratulate the entire project team, senior management and all staff members who were involved in this project.