Zenith Bank demonstrates its commitment to best practices by achieving certification to three standards

In line with their vision to become the leading financial institution in Nigeria, Zenith Bank has achieved certification from British Standards Institution (BSI) for Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012. This milestone demonstrates Zenith Banks continual commitment to offer their customers and stakeholders enhanced satisfaction in a more stable and secure environment. Furthermore this highlights their determination to provide innovative and relevant solutions to maintain the security and integrity of its customers’ data.

In a ceremony conducted at the Civic centre in Lagos on the 9th July, the certificates were awarded to the Chairman of Zenith Bank, Mr Jim Ovia and the CEO, Mr Peter Amamgbo from the Deputy British High Commissioner.

Commenting on the occasion, Mr Jim Ovia, Chairman of Zenith Bank remarked ‘our commitment to these internationally accepted standards stems from a resolve to deepen customer experience through greater information security, an efficient IT management system and a robust business continuity plan that emphasizes the protection of the customers and their investments in an increasingly unpredictable business environment. Certification to these three standards is strong proof of the bank’s commitment to implement policies and practices that meet globally recognized standards’.

The CEO, Mr Peter Amamgbo  commented that ‘Zenith bank is proud to have achieved this milestone, technology is at the core of our business strategy in order to meet the needs of our customers. For us, the customer is the reason we are in business, therefore it is essential that we deliver exceptional customer services. Certification to these standards will assist us in doing this.

He further added ‘becoming certified to these three standards provides evidence in our efforts to comply with local and international regulations relating to data protection, privacy and IT governance. We hope through implementing ISO/IEC 27001, it will give greater confidence to our customers and various stakeholders that the security of assets such as financial information, intellectual property, employee details and information entrusted to us is protected securely. ISO/IEC 20000-1 acknowledges our high level of efficiency in IT service provision and our ability to continuously improve the delivery of IT services. ISO 22301 will help us identify potential threats and unexpected disruptions to our organization and make sure we have a robust plan and solution in place. Therefore if incidents happen the bank will be prepared and in a position to respond effectively’.

Zenith Bank is one of Nigeria's largest banks and is the biggest tier-1 bank in Nigeria. Zenith Bank Plc was established in May 1990, and commenced operations in July of the same year as a commercial bank. The Bank became a public limited company on June 17, 2004 and was listed on the Nigerian Stock Exchange (NSE) on October 21, 2004. Headquartered in Lagos, Nigeria, Zenith Bank Plc has over 500 branches and business offices in prime commercial centres, in all states of the federation and the Federal Capital Territory (FCT).