The quest for excellence is the driving force for all activities and operations, which result in greater performance of an organisation. It is this quest that has enabled UAE Exchange, the leading global remittance, foreign exchange and payment solutions brand to be TISSE 2012 certified. The International Customer Service Institute (TICSI), United Kingdom, accredits this certification to enable organisations to focus their attention on the delivery of excellence in service quality. The certification ceremony was held on 18th February 2015 at the Country Headquarters of UAE Exchange, UAE.
Mr. Varghese Mathew, Country Head - UAE Exchange, UAE, said, “We have been investing extensively on our premises, products, services, processes and most importantly our people. While we enhance the experience of service delivery, we also motivate ourselves to be good corporate citizens. We consider this certification to have helped us benchmark the organisation internationally. It has further inspired us to push our horizons to achieve excellence in everything we do.”
The International Customer Service Institute (TICSI) is an independent member organisation enabling the recognition and sharing of global best practices in customer service excellence. TICSI is the custodian of The International Standard for Service Excellence (TISSE2012), the first global standard for customer service in the world. The International Customer Service Standard is a generic standard that assists organisations to manage and continuously improve on service quality. TICSI offers independent third-party assessment by the world’s leading certification body: British Standards Institution (BSI). TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. The TISSE certificate was presented to Mr Varghese Mathew by Ahmad Al Khatib, General Manager for Assurance BSI Middle East and Africa.
Customers have always been the nucleus of every activity that UAE Exchange has indulged in, and it is this fervour, which has brought the organization many additions including the, Dubai Quality Award, Sheikh Khalifa Excellence Award, Mohammed bin Rashid Al Maktoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Programme, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Standard Chartered Bank STP Excellence Award, Customer Service Week Star Award for 2010, 2011 and 2012, ISO 9001, 27001, 14001 certification, voted Superbrands from 2009 to 2014 consecutively, Banker Middle East Product Award Bizz Award for being the most inspirational organisation.
Known for its excellent customer service and widest network among remittance brands UAE Exchange has over 750 branches in over 32 countries across five continents serving over 7.9 million customers. Strong correspondent relationship with over 150 global banks further adds to the might. With over 139 branches in the UAE, customers can walk in to the nearest one to address their multiple financial requirements viz. money transfers, currency exchange, bill payments, salary collection and more, under one roof. Its penchant for quality has won UAE Exchange many awards and earned the trust of customers, partners and regulators alike.