Aramex is the first logistics organisation in the Middle East and Africa to achieve the International Standard for Service Excellence (TISSE).
Dubai, UAE - May 2014 – The leading courier company, Aramex, achieved the highest marking in the service excellence assessment done by the British Standards Institution (BSI). The International Standard for Service Excellence, developed by The International Customer Service Institute (TICSI) in the UK, has been awarded to Aramex, the leading global logistics and transportation solutions provider.
BSI, the Regional Certification Body of TICSI, initiated the entire assessment of Aramex.
Theuns Kotzé, Regional Managing Director – BSI Middle East and Africa stated “It was indeed our pleasure to announce the international standard for service excellence certificate to Aramex. They have shown an immense dedication in making excellence a habit which has been clearly emphasized in their score.” Aramex has attained the highest rating of 5 stars in the said assessment. “Aramex has set the benchmark for logistics and transportation solutions here in the Middle East and Africa as they are the first and only one who has received this certification,” added Kotzé.
“Achieving the International Standard for Service Excellence is a result of a dedicated team effort. This certification is of significant importance to Aramex and reaffirms our commitment to service excellence and quantified customer service in general. We are pleased to be the first logistics company in the Middle East and Africa to be certified and we will continue to set ambitious goals and benchmark with international standards,” said Anwar Haddad, Global Customer Service Director at Aramex.
Organization’s overall profitability and credibility are determined in the quality of service provided to customers. The International Standard for Services Excellence encompasses a set of practical customer service guidelines which assist organisations to focus their attention on ‘the customer’ throughout the delivery process, while at the same time providing recognition of success through an independent third party certification scheme.