Mashreq achieves ISO 9001:2008 certification from BSI for its Operations Group.
United Arab Emirates, Dubai, 27th January 2011:Mashreq, one of the UAE's leading National financial institutions, has been awarded the ISO 9001:2008 Certification by the British Standards Institute (BSI) for its Operations Group.
H.E. Abdul Aziz Al Ghurair, CEO of Mashreq accepted the award from H.E Guy Warrington - Counsel General for the British Embassy in Dubai.
Al Ghurair commented, "This achievement is a key milestone for Mashreq and highlights the efforts put in by the Operations Group to ensure that service levels are at par with international standards. Attaining the ISO 9001:2008 certification is yet another commitment to our customers to improve all aspects of our business in order to serve them better. We strive for continual improvement and aim to motivate staff and have satisfied customers through effective applications of these systems."
ISO 9001 for Quality Management is the most widely adopted Quality Management standard in the world. This certification recognizes Mashreq's commitment towards its customers and the high level of process efficiency achieved, based on international quality standards.
Somnath Menon - Group Head - Operations & Technology added "Quality is a word that is frequently used but seldom measured. Mashreq Operations has now been certified against an international benchmark - ISO 9001 -2008, which assures our customers that when we talk of the quality of our services and delivery standards, it is the best in class."
One of the highlights of the system implemented is that it not only brings a higher level of focus on customer service but it also defines the entire backend processes with the objective of providing best-in-class services to all Mashreq customers. Critical processes were re-engineered, constantly measured, quantified and continually worked-on by a team of experts to ensure superior levels of efficiency, reliability and effectiveness to meet customer's expectations.
"We are delighted to congratulate Mashreq Bank on their achievement of ISO 9001:2008 management system certification. Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose. ISO 9001 is by far the world's most established quality framework, currently being used by over 1,5 million organizations in 161 countries, and sets the standard not only for quality management systems, but management systems in general", added Omar Rashid, BSI Sales and Marketing Manager, BSI MEA.