Emirates NBD, the leading bank in the region has been awarded the ISO 9001 Quality Management System certification by the British Standards Institution (BSI), a leading global provider of management systems assessment and certification solutions.
The Bank received the certification at a ceremony attended by HE Guy Warrington, British Consul General in Dubai and representatives of the BSI and members of the management of Emirates NBD's Group IT Department.
The ISO 9001 is the world's most established quality framework, used by more than 750,000 organisations in 161 countries, and sets the standard for quality management systems.
Abdulla Qassem, Group Chief Operating Officer, Emirates NBD said: "The ISO 9001 certification will contribute in enhancing the management, development, implementation and maintenance of information technology at Emirates NBD.
"Every member of the Emirates NBD's IT department has made a concerted effort to gain this certification and the external validation of this achievement marks a milestone in our roadmap to improve efficiency, effectiveness and deliver superior customer service. "We now have a common set of defined processes and controls within the Quality Management framework for the delivery of IT services, with a focus on how to provide high quality customer service within the bank," said Mr. Qassem.
Omar Rashid, Sales and Marketing Manager, Middle East and Africa at BSI said: "Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose. "ISO 9001 can help all kinds of organisations to succeed through improved customer satisfaction, staff motivation and continual improvement. We congratulate Emirates NBD on achieving this certification and look forward to developing our relationship with them as their certification body."
Since its foundation in 1901, BSI Group has grown into a leading global independent business services organisation that inspires confidence and delivers assurance to customers with standards-based solutions. Originating as the world's first national standards body, the Group has more than 2,250 staff operating in over 100 countries through more than 50 global offices.
The company has a strong presence in the Middle East, with regional headquarters in Dubai, and offices in Abu Dhabi, Egypt, Saudi Arabia, Iran and Qatar, serving 1,500 clients.
BSI Group provides a wide range of services including the development and sale of private, national and international standards and supporting information, second and third-party management systems assessment and certification, testing and certification of products and services, performance management software solutions, training services in support of standards implementation and business best practice.