Page 17 Dubai

IT Service Management

ISO/IEC 20000:2011

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications technology
(ICT) continuity is fundamental to the success of any business reliant on IT services.

ISO/IEC 20000:2011 Requirements ISO/IEC 20000:2011 Internal Auditor
Understand how applying the ISO 20000 standard to your This is an intensive two-day course for the Internal Auditor based on
organization can deliver value to your customers and employees - the requirements of ISO/IEC 20000 Information Technology – Service
helping to improve performance and meet business objectives. Management.
MONTH DAY LOCATION MONTH DAY LOCATION
February 12 Dubai, UAE February 15-16 Dubai, UAE
April 9 Dubai, UAE April 12-13 Dubai, UAE
June 11 Dubai, UAE June 14-15 Dubai, UAE
August 13 Dubai, UAE August 16-17 Dubai, UAE
October 15 Dubai, UAE October 18-19 Dubai, UAE
December 10 Dubai, UAE December 13-14 Dubai, UAE

1 day USD 1,145 2 days USD 1,875

ISO/IEC 20000:2011 Implementation ISO/IEC 20000 Auditor/Lead Auditor
This course can help you find out what it takes to deliver world class IT IRCA Certified (A17452)
service management from planning and implementing to monitoring Take the step up and manage the entire audit process from planning to
performance. reporting and gain recognition as a qualified ISO 20000 experts.

MONTH DAY LOCATION MONTH DAY LOCATION
February 13-15 Dubai, UAE February 19-23 Dubai, UAE
April 10-12 Dubai, UAE April 16-20 Dubai, UAE
June 12-14 Dubai, UAE June 18-22 Dubai, UAE
August 14-16 Dubai, UAE August 20-24 Dubai, UAE
October 16-18 Dubai, UAE October 22-26 Dubai, UAE
December 11-13 Dubai, UAE December 17-21 Dubai, UAE
3 days USD 2,515 5 days USD 3,355

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