ISO/IEC 20000-1 Service Management

ISO/IEC 20000-1 Service Management

The first internationally recognised standard for IT service management

The first internationally recognised standard for IT service management

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ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.



Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.



Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 Service Management by taking one of our specially designed courses.



Why choose BSI?

As experts in this field we can verify your carbon footprint and as a result, you’ll understand the level of emissions you need to reduce and/or offset to become ‘carbon neutral’.

Our CFV service is delivered in accordance with the international management systems standard ISO 14064-1. Our process of third party verification embraces the highest standards of quality assurance and quality control procedures in the industry.  So you can be sure that the information we provide is a complete and totally reliable basis for improving your performance in monitoring and reporting emissions.