Implementing ISO/IEC 20000 IT Service Management

IT is a valuable asset for all companies, so whether you are providing this yourself or providing it on behalf of your client, it’s important to consistently deliver a cost effective quality service. Work with us to implement your own ISO/IEC 20000 IT service management system that will support and enhance ITIL.   

Are you ready for implementation?

The way IT services are managed is unique to any business. There are specific departments, functional challenges and demands on technology. That’s why we can create a solution designed especially for your needs. An ISO/IEC 20000 package can include only the products and services required – so you can cut out unnecessary costs.

Top tips for implementing ISO/ISO 20000

  1. Get commitment and support from senior management.
  2. Engage the whole business with good internal communication.
  3. Compare existing IT service management processes with ISO/IEC 20000 system requirements.
  4. Get user, supplier and customer feedback on current IT service management provision.
  5. Establish an implementation team to get the best results.
  6. Determine roles, responsibilities and timescales.
  7. Adapt the basic principles of ISO/IEC 20000.
  8. Motivate staff involvement with training and incentives.
  9. Share knowledge of the standard and encourage staff to train as internal auditors.
  10. Regularly review your ISO/IEC 20000 system to make sure you are continually improving it.   

Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including aerospace, automotive, built environment, food, healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
  • For our integrity
  • Because we are performance minded
  • For our expert assessors