Customer service

Customer service

Ensure high levels of customer service and satisfaction.

Ensure high levels of customer service and satisfaction.

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Customer service

Achieving customer satisfaction is vital for any business and wider service organizations. And good customer service can lead to customer retention, loyalty and competitive edge.  We have a range of products and services to help you increase customer satisfaction from managing call centres through to handling complaints.





Customer service certification

BS 8543 Complaint handling in organisations. Specification


CCA Contact Centre Management


ISO 10002 Customer satisfaction. Complaints handling