ISO/IEC 20000-1:2018 specifies requirements for an organization to establish, implement, maintain and continually improve an SMS. The requirements include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value for customers, users and the organization delivering the services.
An internal audit is an essential element of an effective SMS, and by attending this course you’ll develop the auditing skills to help improve your organization’s SMS performance.
You’ll learn how to assess and report on the conformity and effectiveness of an SMS based on ISO/IEC 20000-1:2018. You’ll also gain the skills to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.
Online training courses: Connected Learning Live
You can attend this training course classroom based and online. Do you prefer the convenience of an online training course? View here for the available dates or read more about Connected Learning Live.
ISO/IEC 20000-1:2018 learning path and combination discount
The ISO/IEC 20000:2018 learning path is modular. You can follow the training courses in all combinations. We would recommend the following order:
Besides this internal auditor training course, the following training courses also be part of the ISO 20000 learning path:
| Training course | Price | |
| 1 | Requirements training course | € 690 |
| 2 | Implementation training course | € 1.225 |
| 3 | Internal auditor training course | € 1.225 |
Attending several training courses of a learning path is associated with special discounts.
| Combinations | Price | Discount | Price incl. discount |
| Combination of training 1 + 2 | € 1.915 | € 100 | €1.815 |
| Combination of training 1 + 3 | € 1.915 | € 100 | €1.815 |
| Combination of training 1 + 2 + 3 | € 3.140 | € 225 | €2.915 |
In-house training course
If more employees need to understand, implement, audit, your management system, training can be delivered at your location. Based on your learning needs we could provide a customized in-house training course for your team.
For more information about the learning path or in-house training courses, please contact our Training Advisors via +31 (0)20 346 0780 or send an email to training.nl@bsigroup.com
Who should attend?
The course is aimed at anyone involved in auditing, maintaining or supervising an SMS based on ISO/IEC 20000-1.
First-party/internal auditors, those coordinating internal audit activities or personnel who are interested in monitoring the effectiveness of their organization’s service management system (SMS) will find this course of particular value.
Second-party auditors will also find this course helpful as will existing internal auditors who wish to refresh their skills.
Prerequisites
You should already have a good knowledge of ISO/IEC 20000-1:2018 and the key principles of an SMS. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.
By the end of this course delegates will be able to:
- Explain guidelines for management system auditing according to ISO 19011
- Apply 19011 guidelines to auditing ISO/IEC 20000-1:2018
- Integrate SMS audits with those for other management systems
You’ll have the skills to:
- Apply the requirements of ISO/IEC 20000-1:2018 in the context of an audit:
- Initiate an audit
- Prepare audit activities
- Conduct audit activities
- Identify audit findings
- Prepare and distribute an audit report
- Complete and follow-up an audit
Practical information
- It's a 2-day course
- The training and materials will be provided in English
- The standard ISO 20000-1:2018 isn’t into the training price included. However, during the training course, a loan copy of the standard will be available.
- Lunch and drinks are included.
For further information regarding reduced rates at the hotel where the training is being conducted please contact training.nl@bsigroup.com or 0031-(0)20-3460780.
