Do you want to add value to your organization and the services you deliver? Then ISO/IEC 20000-1 is for you. It specifies the requirements for an SMS, including how to plan, design, transition, deliver and improve services so they deliver value for you and your customers.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
Online training courses: Connected Learning Live
You can attend this training course classroom based and online. Do you prefer the convenience of an online training course? View here for the available dates or read more about Connected Learning Live.
ISO/IEC 20000-1:2018 learning path and combination discount
The ISO/IEC 20000:2018 learning path is modular. You can follow the training courses in all combinations. We would recommend the following order:
Besides this requirements training course, the following training courses also be part of the ISO 20000 learning path:
| Training course | |
| 1 | Requirements training course |
| 2 | Implementation training course |
| 3 | Internal auditor training course |
Attending several training courses of a learning path is associated with special discounts.
| Combinations |
| Combination of training 1 + 2 |
| Combination of training 1 + 3 |
| Combination of training 1 + 2 + 3 |
In-house training course
If more employees need to understand, implement, audit, your management system, training can be delivered at your location. Based on your learning needs we could provide a customized in-house training course for your team.
For more information about the learning path or in-house training courses, please contact our Training Advisors via +31 (0)20 346 0780 or send an email to training.nl@bsigroup.com
Online training
Do you prefer the convenience of an online training course? This training course is now available via Connected Learning Live.
Who should attend?
Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.
By the end of this course delegates will be able to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
Practical information
- It's a 1-day course
- The training and materials will be provided in English
- The standard ISO 20000-1:2018 isn’t into the training price included. However, during the training course, a loan copy of the standard will be available.
- Lunch and drinks are included.
For further information regarding reduced rates at the hotel where the training is being conducted please contact training.nl@bsigroup.com or 0031-(0)20-3460780.
