ISO/IEC 20000-1:2018 Lead Implementer Training Course

This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

Who should attend?

Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.

What will I learn?

You’ll have the knowledge to:

  • Describe an SMS
  • Explain why an SMS is important and its benefits
  • Explain the background of ISO/IEC 20000-1 and its intended outcome
  • Recall the terms and definitions used
  • Define the key concepts and structure of ISO/IEC 20000-1
  • Identify the main requirements of ISO/IEC 20000-1
  • Recognize the route to certification
  • Recognize a typical framework for implementing ISO/IEC 20000-1
  • Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
  • Identify the benefits specific to your organization in relation to implementing an effective SMS
  • Prepare for third party certification

You’ll have the skills to:

  • Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
  • Create and support the implementation of an action plan
  • Implement key requirements of ISO/IEC 20000-1
  • Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
    • Leading the implementation project
    • Support and planning tools
    • Facilitating organizational change
    • Effective delegation
    • Motivation

How will I benefit?

This course will help you:

  • Gain an in-depth knowledge of the requirements of ISO 20000-1
  • Develop the confidence to apply this knowledge within your organization
  • Be able to perform a detailed gap analysis and project plan
  • Know what each clause requires for effective implementation
  • Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
  • Be able to prove your knowledge via completion of the course exam

What is included?

  • Detailed course notes
  • On completion, you'll be awarded an internationally recognized BSI Training Academy certificate