Keep your IT service management system on track and your organization competitive.
Take our ISO/IEC 20000 Internal Auditor training course and you can deliver continual improvement across your IT services. Discover what an ISO/IEC 20000 internal audit involves and learn to plan and deliver your own – understanding what corrective action needs to be taken to close gaps between your IT services management system and ISO/IEC 20000 best practice.
Build confidence through practical exercises and workshops so you can tailor the audit to your organization for maximum benefit.
Prerequisites
You will need an understanding of IT service management systems and auditing principles.
Who should attend?
- Those who want to improve their organization’s ISO/IEC 20000 system
- Those who want to carry out an ISO/IEC 20000 internal audit
What will I learn?
- Understand auditing principles and auditor responsibilities
- Plan, carry out and report on an ISO/IEC 20000 internal audit
- Conduct opening and closing meetings
- Produce accurate documentation and recommend corrective action
How will I benefit?
- Qualified auditing professionals within your business
- Confidence in continually improving IT service management systems
- Continuing compliance with the ISO/IEC 20000 standard
- Customer and employee confidence in service delivery
MEA 2014 Training Brochure
