BSI survey finds over 60 percent of organizations are in the rebuilding and resilience phase of COVID-19 recovery

August 06, 2020

While signs of optimism are evident, organizations are still struggling with business continuity and supply chain disruptions, more than six months in to the COVID-19 pandemic

BSI, the business improvement company, recently conducted a survey among business leaders in North America to better understand the ongoing impact of COVID-19 on organizations and evaluate their continuity efforts on the road to recovery. This survey is the second in the BSI COVID-19 Pulse Survey series, which is designed to help identify organizational pain points caused by the pandemic and provide support on the journey through the next normal. The key themes explored in the survey included:

  • Business continuity preparedness
  • Employee health, safety, and wellbeing
  • Supply chain concerns
  • Remote work preparedness

"Our goal with these surveys is to not only gauge the pulse of the business community, but also to see where we can refine our content and efforts to help our clients, and the broader community, reopen and rebuild during this time of unprecedented change, and to provide them a path for future resilience," said Tim Wren, Americas Commercial Director at BSI. “In fact, around the world, BSI has made available essential standards like ISO 22301 (the standard for business continuity management systems), as well as safe working guidance on redefining and reconfiguring the workplace for the next normal.”

Key Findings

  • BSI has identified four key phases of the pandemic response: survive, stabilize, rebuild, and resilience. Since the first survey in April 2020, organizations have made significant progress in adjusting to, and preparing for, the next normal, with 60 per cent reporting that they are in the recovery or resilience phase; nearly 8 per cent greater than in the first survey. The number reporting they are in the survival phase dropped by half, from 10 per cent to 5 per cent.
  • While employee safety and sales recovery remain chief concerns for business leaders, fears for the future, such as when a vaccine will be developed and the impacts of a potential second wave of COVID-19, as well as the overall health of the economy, are much more prevalent now than in April.
  • In addition, organizations reported they’ve become much more accepting of the fact that remote working does not appear to be going away any time soon; nearly half (47 per cent) expect at least 25 per cent or more of their workforce to continue to work remotely after the pandemic subsides – nearly double what the April survey showed.
  • However, due to remote working, 40 per cent of respondents also cited they are experiencing increased information security issues from phishing emails and VPN overload.
  • More than six months into the pandemic, more than half of all respondents are still experiencing issues in their supply chain at the manufacturing site and nearly 30 per cent of respondents are looking to make long-term changes to their supply chain including how materials are sourced and transported, underscoring the fact that organizations continue to experience ongoing, unresolved supply chain woes.

“The COVID-19 pandemic has had a substantial impact on people and communities, and organizations are facing significant disruptions and challenges. This is why BSI is working closely with governments, regulators, and organizations globally to share best practices and expertise to help them on their road to resilience.” said Wren.

The BSI COVID-19 Pulse Survey was sent to BSI’s internal client database as well as shared publicly through social media and on the BSI US website. Additional information and resources related to the COVID-19 pandemic can be found at:


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Notes to Editors

To date the BSI Pulse Surveys have received over 1,000 responses from individuals representing organizations across a range of industries.


About BSI

BSI is the business improvement company that enables organizations to turn standards of best practice into habits of excellence. For over a century BSI has championed what good looks like and driven best practice in organizations around the world. Working with 84,000 clients across 193 countries, it is a truly international business with skills and experience across a number of sectors including aerospace, automotive, built environment, food, and healthcare. Through its expertise in Standards Development and Knowledge Solutions, Assurance Services, Regulatory Services and Consulting Services, BSI improves business performance to help clients grow sustainably, manage risk and ultimately be more resilient and trusted. To learn more, please visit: