Implementing ISO/IEC 20000-1
Service Management
Step 2 of 3: Implementation
We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.
You need to:
- Ensure your organization understands the principles of ISO/IEC 20000-1, the roles individuals need to play, and review your activities and processes against the standard
We help you to:
- Develop the knowledge and skills to implement the standard with our ISO/IEC 20000-1 Implementation training
- Understand where your service management system still needs work in order to be certified, book an optional BSI gap assessment
- Consider using our BSI Connect Custom to support with implementation
Top tips for implementing ISO/IEC 20000-1
- Get commitment and support from senior management
- Engage the whole business with good internal communication
- Compare existing service management provisions with ISO/IEC 20000-1 requirements
- Get customer and supplier feedback on current service management requirements
- Establish an implementation team to get the best results
- Map out and share roles, responsibilities and timescales
- Adapt the basic principles of the ISO/IEC 20000-1 standard to your business
- Motivate staff involvement with training and incentives
- Share ISO/IEC 20000-1 knowledge and encourage staff to train as internal auditors
- Regularly review your ISO/IEC 20000-1 system to make sure you are continually improving it
