Dynamics Research Corporation Now ISO/IEC 20000 Certified

ISO/IEC 20000 is the first worldwide standard specifically aimed at ITSM. It describes an integrated set of management processes for the effective delivery of IT services to business and its customers. 

“Certification to the requirements of ISO/IEC 20000 is a significant achievement and demonstrates that DRC has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service,“ said Todd VanderVen, President of BSI Americas. “The standard’s built-in requirement for regular independent audits provides confirmation of DRC’s industry-leading approach and capability in delivering world-class IT managed services, including enterprise IT applications, desktop, helpdesk, and back-office services.”

“ISO/IEC 20000 certification clearly signifies the company’s commitment to quality, continuous improvement and the rigorous application of industry best practices,” Jim Regan, DRC's chairman and chief executive officer stated. “This certification will enable us to participate in a number of strategically important new business growth programs with Government customers who seek and desire consistent, reliable, high quality IT and software engineering services.“