Training courses for ISO/IEC 20000

An efficient IT Service Management system is essential for any business with a reliance on information and communications technology (ICT). ISO/IEC 20000 is the international standard for IT Service Management and can ensure that your business doesn't lose money, time or damaged reputation through IT disruptions.

BSI offer a range of IT Service Management system training courses based on ISO/IEC 20000 to ensure that both you and your stakeholders get the most out of your system.

Introduction course

If you are new to the standard you can learn the basics and benefits of ISO/IEC 20000 through our one-day understanding course.


Learn more about the requirements of the standard and what you need to do to comply to it with our RABQSA accredited ISO/IEC 20000 Requirements training course.

In-house Training

When you choose BSI In-house training, you can select a course ‘off-the-shelf’ from our extensive range. You can then ask us to adapt a course to your specific needs, or you can request a completely tailored course to be developed for you. We will take the time to understand your organization’s learning needs so that we can develop a tailored training solution that satisfies your business objectives.