ISO/IEC 20000 for small and medium-sized businesses (SMEs)

Even small companies need standards to evolve and grow. ISO/IEC 20000 will show you how to achieve best practice across ITIL and IT service management – providing a framework to deliver services that are driven by business need rather than just technology. ISO/IEC 20000 is suitable for internal IT services and outsourcing providers.  

Small businesses that implement ISO/IEC 20000 can get the same benefits as larger companies.   You’ll see that with ISO/IEC 20000 you can save money and improve the quality of your service through efficiency and effectiveness improvements – no matter the size of your organisation.  We know that you may have tighter budgets and less time to manage technology needs, ITIL and IT services. That’s why we provide packages that can be customised to include only the services and products you need – removing the unnecessary cost and complexity of achieving ISO/IEC 20000.

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or manage external service providers.

The standard is also compatible with ITIL, allowing you to measure performance regularly, understand the ITIL change management definition, release management ITIL and find ways to keep improving. Plus, better IT service management supports better customer service, strengthening your offering when tendering for business.

The segmented matrix approach provides a prequalification framework that includes all topic modules listed below. It provides the flexibility to tailor specific requirements of the buying organization, within a structure of rules and principles that maintains the robustness and repeatability required to deliver affordable excellence on a wide range of important business principles thereby encouraging wide adoption.