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Popular ISO 9001 Quality management > ISO 13485 Quality management for medical devices > ISO 14001 Environmental management > ISO 22301 Business continuity > ISO/IEC 27001 Information security > ISO 45001 (OHSAS 18001) Occupational health and safety > RSPO and MSPO > Sustainable palm oil View all standards >
Access and buy standards How to access and buy > Decide which option works best for your business Buy standards > Standards subscriptions > BSOL > Full standards collections
About standards What are standards? > Find out on how standards can help The role of BSI > UK Standards Organization, ISO, IEC, CEN, CENELEC, ETSI Get involved > Become a standards maker, join a committee Have your say > Propose or comment on a standard
Standards and information Access and buy standards > Search our standards catalogue Develop a standard > Work with BSI to develop a standard Online subscription services > BSOL, Compliance Navigator, Eurocodes PLUS, BSI Membership and SCREEN Standards services >
Auditing, certification and training Assessment and ISO certification > ISO certification and others eg: IATF, FSSC Auditing and verification > Supplier audits, custom audits and internal audits Product testing and certification > BSI Kitemark, CE marking and verification, Market access solutions Validate BSI-issued certificates > Check company, site and product certificates
Training courses > Individual, group and company-wide training Medical devices services > CE marking for medical devices, MDR and IVDR, quality management for medical devices Compliance software and solutions > Software tools and solutions for governance, cyber security, risk and supply chain management
Consulting practices Standards and standardization > Includes technical assistance, developing private standards, research and insight to form standards strategy and policies Supply chain management > View all BSI services >
Industry reports, research and news Digital construction > BIM, smart cities and connected assets Future of mobility > Global market access > Health, safety and wellbeing > Information security > Cybersecurity, privacy (GDPR) and compliance
Innovation > Internet of things (IoT) > Organizational resilience > Sustainability and circular economy > View all topics >
Blogs Built Environment > Cybersecurity and information resilience > Food Industry > Medical devices > Small Business > View all blogs >
About BSI > BSI impartiality > Our accreditation > Our clients and partners > Our financial information >
Our governance > Our legal information > Our Royal Charter > UK National Standards body > The global role of BSI as the national standards body >
Careers > Events and conferences > Media centre/press room > Social responsibility > Modern slavery statement Contact us >
ISO/IEC 20000-1:2018 Transition Training Course Are you already familiar with ISO/IEC 20000-1:2011 and interested in finding out more about the changes for the updated standard? As with many of the recently updated standards, ISO/IEC 20000-1 is now aligned to the ISO high level structure (HLS) for management system standards. This course will introduce you to the HLS and explore the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. By attending, you’ll get involved in activities that will help you to identify the gaps in your current service management system (SMS) and start planning your transition to the new standard. Who should attend? Anyone who knows ISO/IEC 20000-1:2011 and will be involved in the planning, implementing, maintaining, supervising or auditing of an ISO/IEC 20000-1 transition. Prerequisites:You should be familiar with the requirements of ISO/IEC 20000-1:2011 and will benefit from reading the ISO/IEC 20000-1:2018 standard before attending the course. What will I learn? You will be able to: Explain the purpose and use of Annex SL (which specifies the HLS) and describe a generic management system Communicate the new requirements relating to context, leadership, planning, support, operation, performance evaluation and improvement in Annex SL Identify the main terms and definitions in ISO/IEC 20000-1:2018 which differ from ISO/IEC 20000-1:2011 Communicate service management specific requirements in ISO/IEC 20000-1:2018 that differ from ISO/IEC 20000-1:2011 Recognize the development process and perspectives that were considered in the revision Explain the timelines for the transition How will I benefit? This course will help you: Comprehend the ISO HLS, its impact on ISO/IEC 20000-1:2018 and how it supports the integration of management system standards Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 Identify what needs to be updated in your current SMS to meet the revised standard Find out how you can start preparing for transitioning your certification with BSI Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance. What is included? This training course is HRDF approved under the SBL scheme. On completion, you will be awarded an internationally recognized BSI Training Academy certificate. View dates and book now > Get quotation for in-house training >