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Popular ISO 9001 Quality management > ISO 13485 Quality management for medical devices > ISO 14001 Environmental management > ISO 22301 Business continuity > ISO/IEC 27001 Information security > ISO 45001 (OHSAS 18001) Occupational health and safety > RSPO and MSPO > Sustainable palm oil View all standards >
Access and buy standards How to access and buy > Decide which option works best for your business Buy standards > Standards subscriptions > BSOL > Full standards collections
About standards What are standards? > Find out on how standards can help The role of BSI > UK Standards Organization, ISO, IEC, CEN, CENELEC, ETSI Get involved > Become a standards maker, join a committee Have your say > Propose or comment on a standard
Standards and information Access and buy standards > Search our standards catalogue Develop a standard > Work with BSI to develop a standard Online subscription services > BSOL, Compliance Navigator, Eurocodes PLUS, BSI Membership and SCREEN Standards services >
Auditing, certification and training Assessment and ISO certification > ISO certification and others eg: IATF, FSSC Auditing and verification > Supplier audits, custom audits and internal audits Product testing and certification > BSI Kitemark, CE marking and verification, Market access solutions Validate BSI-issued certificates > Check company, site and product certificates
Training courses > Individual, group and company-wide training Medical devices services > CE marking for medical devices, MDR and IVDR, quality management for medical devices Compliance software and solutions > Software tools and solutions for governance, cyber security, risk and supply chain management
Consulting practices Standards and standardization > Includes technical assistance, developing private standards, research and insight to form standards strategy and policies Supply chain management > View all BSI services >
Industry reports, research and news Digital construction > BIM, smart cities and connected assets Future of mobility > Global market access > Health, safety and wellbeing > Information security > Cybersecurity, privacy (GDPR) and compliance
Innovation > Internet of things (IoT) > Organizational resilience > Sustainability and circular economy > View all topics >
Blogs Built Environment > Cybersecurity and information resilience > Food Industry > Medical devices > Small Business > View all blogs >
About BSI > BSI impartiality > Our accreditation > Our clients and partners > Our financial information >
Our governance > Our legal information > Our Royal Charter > UK National Standards body > The global role of BSI as the national standards body >
Careers > Events and conferences > Media centre/press room > Social responsibility > Modern slavery statement Contact us >
ISO/IEC 20000-1:2018 Implementing Changes Training Course Are you involved in transitioning a Service Management System (SMS) to ISO/IEC 20000-1:2018? Learn what is needed when transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 so your organization can respond to changing service management trends and deliver a valuable service. Who should attend? Those involved in the planning, implementing or supervising of an ISO/IEC 20000-1:2018 transition. Prerequisites:You should already be familiar with the differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 by attending either the ISO/IEC 20000-1 Seminar or Transition courses. What will I learn? By the end of this course, you’ll be able to: Recognize specific new or changed SMS requirements and factors that need to be considered when implementing them Identify what implementation could look like through examples provided in a toolkit Use gap analysis to conduct a baseline review of your current SMS against the differences Prepare to implement the changes and additions needed to your existing systems How will I benefit? This course will help you: Understand the key differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 from an implementation perspective Identify what needs to be revised in your current management system Create an action plan that you can apply immediately Implement key differences using best practice guidance Find out about transitioning your certification with BSI Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance. What is included? This training course is HRDF approved under the SBL scheme. On completion, you will be awarded an internationally recognized BSI Training Academy certificate. View dates and book now > Get quotation for in-house training >