CQI and IRCA Certified ISO/IEC 20000-1:2018 Auditor Transition (Information Technology – Service Management)

Are you an ISO/IEC 20000-1:2011 Internal or Lead Auditor who wants the expertise to audit to the revised ISO/IEC 20000-1 Service Management System (SMS) standard? Then this course is for you.

It combines the one-day ‘ISO/IEC 20000-1:2018 Transition’ course with an additional day of auditing activities, so you’ll be able to understand the differences between the standards as well as developing your ISO/IEC 20000-1:2018 auditing skills.

Who should attend?

ISO/IEC 20000-1:2011 Internal and Lead Auditors who need to transition to ISO/IEC 20000-1:2018.


You should already be an ISO/IEC 20000-1:2011 SMS Internal or Lead Auditor.

Lead Auditors will be asked to provide a copy of their Lead Auditor training course certificate as evidence of their qualification.

Delegates do not have to have completed a CQI/IRCA certified auditor course to attend this training.

What will I learn?

You will be able to:

  • Know and understand Annex SL as a framework for ISO management systems
  • Know and understand the changes in the requirements of ISO/IEC 20000-1:2018 from the 2011 edition
  • Be able to audit ISO/IEC 20000-1:2018 based SMS requirements effectively

How will I benefit?

This course will help you:

  • Understand the ISO High Level Structure (HLS), its impact on ISO/IEC 20000-1 and how it supports you to integrate management system standards
  • Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Prepare, conduct and develop the skills for an ISO/IEC 20000-1:2018 audit
  • Find out about transition timescales

What is included?

This training course is HRDF approved under the SBL scheme.

On completion, you’ll be awarded an internationally recognized CQI and IRCA certified training course certificate.

Available as an in-house course

Call us and speak with our training advisors on running an in-house training.

  • Suitable for large groups
  • Flexible & convenient
  • Tailored for your needs