CQI and IRCA Certified ISO/IEC 20000-1:2018 Auditor Transition (Information Technology – Service Management)

Online course available - Meet training requirements for CQI and IRCA certification

Are you an ISO/IEC 20000-1:2011 Internal or Lead Auditor who wants the expertise to audit to the revised ISO/IEC 20000-1 Service Management System (SMS) standard? Then this course is for you.

It combines the one-day ‘ISO/IEC 20000-1:2018 Transition’ course with an additional day of auditing activities, so you’ll be able to understand the differences between the standards as well as developing your ISO/IEC 20000-1:2018 auditing skills.

How will I benefit?

This course will help you:

  • Understand the ISO High Level Structure (HLS), its impact on ISO/IEC 20000-1 and how it supports you to integrate management system standards
  • Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Prepare, conduct and develop the skills for an ISO/IEC 20000-1:2018 audit
  • Find out about transition timescales