Problem Solving with Seven Quality Control Tools Course

Course Aim: Learn how the seven quality control (7QC) tools can be used and adopted in the PDCA problem-solving model.

Course Description: Problem solving is a universal competency that applies to every industry and organization. The seven quality control (7QC) tools are fundamental instruments that are vital to perform the problem-solving process.

This two-day course will equip you with the required skills to construct, utilize and interpret data from the 7QC tools. This will enable you to effectively apply the right tools to improve the quality of products and services of your organization.
Your learning will be through an activity-based, delegate-centred approach using a set of electronic spreadsheet templates; providing you with hands-on experience and knowledge, bringing alive the information and scenarios presented.

How will I benefit?

This course will help you:

Gain the skills required to implement the 7QC tools at your organization
Identify actions from analysing 7QC tools data for your organization
Gain confidence to set up and employ 7QC tools using facts and figures

Who should attend?

Anyone interested in problem solving through the application of 7QC tools.

Prerequisites: You should possess a good understanding of Microsoft Excel (or equivalent compatible software) as multiple activities will be conducted using this software during the training.