Course Aim: Learn about the new ISO high level structure, the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 and how to prepare for transition.
Course Description: Are you already familiar with ISO/IEC 20000-1:2011 and interested in finding out more about the changes for the updated standard? As with many of the recently updated standards, ISO/IEC 20000-1 is now aligned to the ISO high level structure (HLS) for management system standards. This course will introduce you to the HLS and explore the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018.
By attending, you’ll get involved in activities that will help you to identify the gaps in your current service management system (SMS) and start planning your transition to the new standard.
How will I benefit?
This course will help you:
- Comprehend the ISO HLS, its impact on ISO/IEC 20000-1:2018 and how it supports the integration of management system standards
- Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Identify what needs to be updated in your current SMS to meet the revised standard
- Find out how you can start preparing for transitioning your certification with BSI
Who should attend?
Anyone who knows ISO/IEC 20000-1:2011 and will be involved in the planning, implementing, maintaining, supervising or auditing of an ISO/IEC 20000-1 transition.
Prerequisites: You should be familiar with the requirements of ISO/IEC 20000-1:2011 and will benefit from reading the ISO/IEC 20000-1:2018 standard before attending the course.
What will I learn in the training?
You will be able to:
- Explain the purpose and use of Annex SL (which specifies the HLS) and describe a generic management system
- Communicate the new requirements relating to context, leadership, planning, support, operation, performance evaluation and improvement in Annex SL
- Identify the main terms and definitions in ISO/IEC 20000-1:2018 which differ from ISO/IEC 20000-1:2011
- Communicate service management specific requirements in ISO/IEC 20000-1:2018 that differ from ISO/IEC 20000-1:2011
- Recognize the development process and perspectives that were considered in the revision
- Explain the timelines for the transition
Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.
What's included?
- This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor. This will provide the delegate with the flexibility of attending it from the convenience of home or office, without travelling to BSI facility. A stable internet connection, headset with USB connection, a quiet and suitable work area. In advance of the training a ‘testing room’ will be provided for delegates to confirm their hardware works and that they can fully participate in the training.
- Examination will be conducted online via an e-assessment platform 'Questionmark'. Invigilation will be done through delegate’s webcam and microphone.
- On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.
Please Note: This training fee is applicable only for residents of India and the Indian subcontinent.
Contact us
If you have any enquiries, let us know how can we help you.
Call: +91 80815 80815
Email us: info.in@bsigroup.com
