Course Aim: To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018, and evaluating its effectiveness through internal audit.
Course Description: As service delivery environments continue to evolve, service providers are looking for ways to respond better to increasing demands and deliver value for customers, users and their organization. That’s where ISO/IEC 20000 can help. ISO/IEC 20000-1 is the internationally recognized standard for a service management system (SMS). It helps you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value. The new version of ISO/IEC 20000 can be used with new and established frameworks such as ITIL, Agile and DevOps.
By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS. BSI has been at the forefront of ISO/IEC 20000-1 since the start. Originally based on BS 15000, developed by BSI in the year 2000, we’ve been involved in its development and the ISO technical committee ever since. That’s why we’re best placed to help you understand the standard.
How will you benefit?
By attending this BSI training course, you’ll:
- Become familiar with a typical framework for implementing an SMS based on ISO/IEC 20000-1
- Get a sound basis to focus your implementation efforts so that it benefits you and your organization.
- Gain the ability to recognize where adjustments might need to be made, to accommodate your particular situation and progress made to date
- Increase your knowledge of ISO/IEC 20000-1 key concepts and requirements
- Develop the skills to conduct your own baseline review of your organization’s current position with regards to ISO/IEC 20000-1
Who should attend?
Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000-1:2018 SMS
What will you learn?
By the end of the course you will have the knowledge to:
- Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective
- Identify the benefits specific to your organization in relation to implementing an effective SMS
- Understand the internal audit process and prepare for third party certification
You will have the skills to:
- Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018
- Implement key requirements of ISO/IEC 20000-1:2018
- Plan, conduct, report and follow-up internal audits of service management system as per ISO/IEC 20000-1:2018.
Prerequisites: You should have a good knowledge of a management system and the key principles of Service Management. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.
What's included?
On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.
Contact us
If you have any enquiries, let us know how can we help you.
Call: +91 80815 80815
Email us: info.in@bsigroup.com
Notes:
- This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor. This will provide the delegate with the flexibility of attending it from the convenience of home or office, without travelling to BSI facility. A stable internet connection, headset with USB connection, a quiet and suitable work area. In advance of the training a ‘testing room’ will be provided for delegates to confirm their hardware works and that they can fully participate in the training.
- Examination will be conducted online via an e-assessment platform 'Questionmark'. Invigilation will be done through delegate’s webcam and microphone.
Please Note: This training fee is applicable only for residents of India and the Indian subcontinent.
