Get started with ISO/IEC 20000-1 Service Management

Step 1 of 3: Get started

Interested in understanding more about ISO/IEC 20000-1 and how you can introduce it to your business? Here’s how we can help you to start working with it today.


What is ISO/IEC 20000-1?

ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS). In changing service delivery environments, it helps you respond to increasing service demands and deliver value for customers, users and your organization.

By achieving ISO/IEC 20000-1 certification you provide assurance to stakeholders, showing that service quality is at the heart of your organization and you’re serious about delivering a consistent and reliable service that continues to add value.


Where do I start with ISO/IEC 20000-1?

You need to:

  • Buy the standard and read it; understand the content, your requirements and how it will improve your business
  • Learn about the requirements of ISO/IEC 20000-1, what your organization will need to do and share ideas and experiences with your peers at our BSI ISO/IEC 20000-1 Requirements training course 
  • Contact us so we can answer your questions and help meet  your organization’s needs



Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 organizations ranging from top global brands to small ambitious businesses in 172 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.