Implementing ISO/IEC 20000-1 Service Management

Step 2 of 3: Implementation

We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.

You need to:

We help you to:

The way IT services are managed is unique to any business. There are specific departments, functional challenges and demands on technology. That’s why we can create a solution designed especially for your needs. An ISO/IEC 20000 package can include only the products and services required – so you can cut out unnecessary costs.

1. Get commitment and support from senior management.
2. Engage the whole business with good internal communication.
3. Compare existing IT service management processes with ISO/IEC 20000 system requirements.
4. Get user, supplier and customer feedback on current IT service management provision.
5. Establish an implementation team to get the best results.
6. Determine roles, responsibilities and timescales.
7. Adapt the basic principles of ISO/IEC 20000.
8. Motivate staff involvement with training and incentives.
9. Share knowledge of the standard and encourage staff to train as internal auditors.
10. Regularly review your ISO/IEC 20000 system to make sure you are continually improving it.  

The PAS 2060 standard specifies a four-stage process to demonstrate carbon neutrality. This involves:

• Assessment of GHG emissions based on accurate measurement data
• Reduction of emissions through a target-driven carbon management plan
• Offsetting of excess emissions, often by purchasing carbon credits
• Documentation and verification through qualifying explanatory statements and public disclosure.

Through independent BSI verification to PAS 2060, your business can demonstrate that it has met these requirements. You can show you are serious about sustainability, responding to the challenge of climate change and contributing to the UNSDGs, while enhancing your organization’s performance and resilience.