“The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
In this course, we’ll cover the principles of general communication techniques, interpersonal skills; non-verbal communication; listening skills; techniques for building rapport; methods for dealing with difficult interactions; and effective briefing techniques.
It will introduce techniques for auditors to communicate with those being audited, including making initial contact, preparing the audit plan, interaction whilst conducting the audit, briefing and preparing the audit findings and recommendations.
How will I benefit?
This course will help you to:
- Undertake more effective and impactful audits by using proven communication skills
- Implement the techniques to handle difficult communication situations with all relevant parties
- Follow best practice for presenting audit findings and make recommendations in a manner that will convince the audit client to take action
- Demonstrate confidence in opening and closing meetings
Who should attend?
This course will be beneficial to all auditors who want to improve their auditing skills by improving their communication skills. You must have completed an Internal Auditor training course before attending this course.
What will I learn?
You will have the knowledge to:
- Explain why communication skills are the foundation to internal audit success
- Demonstrate effective relationship and rapport-building strategies to better influence stakeholders and auditees
You will have the skills to:
- Apply general communication skills to day-to-day work, enabling you to interact effectively with both your audit team members and those involved in the audit process
- Apply proven techniques for developing and maintaining productive and professional relationships, including eliciting essential information from those being audited; effectively summarizing audit work performed; and providing meaningful feedback
What's included?
- Detailed course notes
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Course Guide
