Consumer alerts

Consumer alerts

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Consumer alerts

As part of BSI’s ongoing commitment to raising industry standards, excellence in business practices and the protection of consumer rights, we have teamed up with the Government’s Office for Product Safety and Standards (OPSS) to develop a Code of Practice (PAS 7100) for UK product safety recalls.

Office for Product Safety and Standards >

What is PAS 7100 Code of practice?

PAS 7100 Code of Practice, provides business with the guidance needed to develop a product recall process, so they can be prepared if things go wrong.

PAS 7100 Code of Practice >

Why is PAS 7100 Code of practice important?

Business want to act rapidly to address a product failure, which has the potential to cause harm to their customers, and to contact those consumers as quickly and as efficiently as possible.  An effective recall process assures consumers that business have their best interest in mind, and will deal responsibly with a problem, as soon one arises. 

Useful information regarding Trading Standards

You can check if a company has been certified by BSI here.

 

Making a complaint against a Company/goods/service

You can talk to one of our representatives to provide feedback relating to a product or service you have received from BSI. Please click here for more details.

Consumer issues will need to be discussed with the Citizen's Advice Bureau.

If you would like to make a complaint regarding a company/goods/service you have received externally from BSI you will need to take this up with the organisation itself. For advice on this process, please visit the Citizen’s Advice Bureau.

 

I want to Report a company

You can report a company to your local trading standards authority here.

BSI plays a crucial role in providing excellence via the publication of British Standards and the many assurance related services we offer.

BSI does not offer any regulatory services and our database does not show all companies offering accreditation services.

You can check the validity of a BSI issued certificates here.

 

Trading Standards

We maintain a close relationship with Trading Standards as we are contingent to their investigations.

If you have reported a company to Trading Standards, please be patient whilst this is being investigated. You should follow up any inquiries with the authority itself.

When contacted by Trading Standards, BSI will assist them with their investigations. Please be advised that this is only upon the contact of the authority and with the authority itself. 

By the nature of Trading Standards investigations, our standards may need to be referenced during the process. Should this be the case, please be advised that Trading Standards have access to our database of standards. You will not need to purchase any standards, however if you still wish to do so, you can purchase online here.

 

If your query is not addressed above, please contact our representatives here:

cservices@bsigroup.com

0345 086 9001